Permit me if you will a moment to share my beef about a dining trend: the QR code menu.
It’s the COVID-19 hangover that annoys me most. I’ve seen it in restaurants all over Sydney – most of them high-end – which like everyone in the hospitality game may be struggling to return to post-pandemic profitability; but this is not the way to do it.
QR code menus have become popular in restaurants.Credit:Bloomberg
I understand why the QR code gained traction during these past few years because of the need to minimise points of contact between patrons and restaurant professionals. Yes, I get that a paperless restaurant provides a more sanitary alternative to physical menus, and means waiters don’t need to touch potentially germ-laden credit cards. But for me, ordering from a digital waiter is dehumanising and disconnecting.
Not only do I not like ordering this way, but I am appalled that after you use the app to order, it asks for a tip. Really?! They should be giving ME a discount for moonlighting as my own waiter.